Deskripsi Pekerjaan
Are you looking to kickstart your professional career in the vibrant BPO industry? Work Avenue And Business Solutions Incorporated is actively seeking enthusiastic and customer-oriented individuals to join our growing team in Cebu City as Customer Service Representatives. We are currently hiring for multiple accounts, offering excellent growth opportunities and a supportive work environment.
As a frontline representative, you will be the voice of our clients, ensuring that every customer receives world-class service. Whether you are a fresh graduate or someone looking for a career shift, we provide the training and resources you need to succeed. If you are passionate about helping people, have great communication skills, and are ready to work in a dynamic, onsite environment, we want to hear from you!
Join a company that values your potential and offers a competitive salary package. Take the first step toward your professional goals by applying today.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently while maintaining high satisfaction ratings.
- Document customer interactions and account updates accurately in the CRM system.
- Meet and exceed performance metrics including Average Handling Time (AHT) and Quality Scores.
- Collaborate with team leads and peers to improve service delivery processes.
- Participate in ongoing training sessions to stay updated on product knowledge and system changes.
Kualifikasi
- Open to fresh graduates and career shifters; no previous experience required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work in a fast-paced, onsite environment.
- Basic computer literacy and proficiency in navigating multiple applications.
- Willingness to work on shifting schedules, including weekends and holidays.
- Positive attitude and a strong desire to learn and grow professionally.
- Must be able to report to the Cebu City office for daily operations.