Deskripsi Pekerjaan
Join iQor as a Customer Service Representative and launch your career in customer support without prior BPO experience! We're seeking dedicated professionals to deliver exceptional service from our Dasmariñas City location. As a key member of our support team, you'll resolve customer inquiries, build lasting client relationships, and ensure top-tier satisfaction through fast, friendly interactions. We provide comprehensive training to help you succeed in this dynamic role where your problem-solving skills and empathy make a real impact. iQor offers a competitive salary package and a supportive environment ideal for career growth.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently by following established protocols
- Build rapport and trust through positive, empathetic communication
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with team members to address complex customer concerns
- Meet performance metrics for call handling and resolution times
- Continuously improve processes based on customer feedback
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- No prior BPO experience required – training provided
- Strong communication skills in English and Filipino
- Basic computer proficiency with Microsoft Office
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Willingness to work flexible schedules including weekends