Deskripsi Pekerjaan
Join TTEC's dynamic customer service team in Cebu and launch your career in customer experience! No BPO experience is required – we provide comprehensive training to help you succeed. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support to customers while contributing to your team's collective success. This full-time role offers competitive compensation up to ₱27,300 monthly plus opportunities for growth within a globally recognized company. You'll report directly to a supportive team leader who will guide your development and ensure you have the resources needed to thrive. If you're passionate about helping others and eager to build a career in customer service without prior industry experience, this is your ideal starting point.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels
- Provide accurate information and resolve customer issues efficiently
- Document all customer interactions and maintain detailed records
- Collaborate with team members to achieve team performance goals
- Adhere to company policies and quality standards
- Continuously develop product knowledge and service skills
- Contribute to team success through collaborative problem-solving
Kualifikasi
- No BPO experience required – open to fresh graduates
- High school diploma or equivalent (college graduates welcome)
- Excellent communication skills in English and local dialects
- Strong problem-solving and active listening abilities
- Basic computer proficiency and typing skills
- Positive attitude with willingness to learn new systems
- Ability to work flexible shifts including weekends