Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Nezda Technologies is currently seeking enthusiastic, service-oriented individuals to join our growing team in Pasay City as Customer Service Representatives. We believe that talent and a positive attitude matter more than prior experience, which is why we provide comprehensive, paid training to ensure you succeed from day one.
As a key member of our customer support team, you will be the voice of our brand, providing world-class assistance to our clients. We offer a supportive work environment with flexible arrangements, including home office options, and a competitive compensation package designed to reward your hard work and dedication. If you are a great communicator with a passion for helping others, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate and timely information regarding products, services, or account issues.
- Identify customer needs, troubleshoot problems, and provide effective solutions to ensure high satisfaction.
- Maintain a high standard of service while meeting daily key performance indicators (KPIs).
- Document customer interactions clearly and accurately in our database systems.
- Collaborate with team members and supervisors to improve service processes and workflows.
- Participate in ongoing training sessions to stay updated on product knowledge and system tools.
Kualifikasi
- Open to high school graduates (Senior High School) or college undergraduates; no prior BPO experience required.
- Strong verbal and written communication skills in English.
- Excellent interpersonal skills and a genuine passion for customer service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Basic computer literacy and proficiency in using web-based applications.
- Willingness to work in flexible shifts, including weekends and holidays.
- Must be based in or willing to work in Pasay City, Metro Manila.