Deskripsi Pekerjaan
Are you a detail-oriented professional looking to launch or advance your career in the insurance industry? Cognizant is seeking highly motivated Customer Service Representatives to join our expanding Non-Life Insurance team in Taguig City. As a global leader in digital transformation and business process services, we offer a dynamic, collaborative environment where your voice matters and your career growth is our priority.
In this role, you will be the primary point of contact for our clients, providing expert guidance on non-life insurance policies, claims processing, and account inquiries. You will leverage your excellent communication skills to deliver world-class service while navigating sophisticated insurance platforms. If you thrive in a fast-paced environment and are passionate about helping people navigate the complexities of insurance, we want to meet you.
Tanggung Jawab
- Handle inbound inquiries regarding non-life insurance policies, coverage, and premiums with empathy and professionalism.
- Facilitate the end-to-end claims process, ensuring timely updates and accurate documentation for policyholders.
- Identify and resolve customer concerns, escalating complex issues when necessary to ensure optimal service levels.
- Maintain high levels of data integrity by accurately inputting and updating client information in our CRM systems.
- Collaborate with cross-functional teams to streamline workflows and improve the overall customer experience.
- Adhere to strict industry compliance standards and internal quality assurance metrics.
- Stay updated on the latest non-life insurance trends and policy changes to provide accurate guidance to clients.
Kualifikasi
- Bachelor’s degree in any field, or completion of at least 2 years in college.
- Prior experience in customer service, specifically within the Insurance or BPO sector, is a significant advantage.
- Strong verbal and written communication skills in English.
- Ability to navigate multiple software applications simultaneously.
- Demonstrated ability to remain calm and solution-oriented under pressure.
- Excellent analytical skills with a sharp eye for detail and accuracy.
- Amenable to working on shifting schedules, including weekends and holidays.