Deskripsi Pekerjaan
Join WESORT TECHNOLOGY INDONESIA as a Customer Service Representative and become the voice of our valued customers! We're seeking dynamic individuals to deliver exceptional online support through various digital channels. In this role, you'll resolve inquiries, troubleshoot issues, and ensure seamless customer experiences while representing our innovative technology solutions. Enjoy a competitive salary package and collaborative work environment where your problem-solving skills make a real impact. If you're passionate about customer satisfaction and thrive in fast-paced digital interactions, this opportunity is your gateway to professional growth with a forward-thinking Indonesian tech leader.
Tanggung Jawab
- Handle customer inquiries via chat, email, and phone with prompt resolution
- Document interactions and update customer databases accurately
- Resolve technical issues and product-related concerns efficiently
- Collaborate with technical teams to escalate complex problems
- Maintain service quality standards and customer satisfaction metrics
- Process returns, refunds, and order modifications professionally
- Continuously improve product knowledge and support techniques
Kualifikasi
- Minimum high school diploma (D3/S1 preferred)
- 1+ years customer service experience
- Excellent written and verbal communication skills in Bahasa Indonesia
- Proficiency with CRM systems and digital communication tools
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced digital environments
- Basic computer literacy and typing proficiency
- Empathetic customer service mindset with patience