Deskripsi Pekerjaan
Join Sutherland's award-winning customer experience team and become a vital part of our online shopping support revolution. As a Customer Service Representative, you'll be the friendly voice behind our e-commerce platform, helping customers navigate their shopping journey with expertise and care. This full-time opportunity in Palayan City offers competitive compensation, comprehensive training, and a dynamic environment where your problem-solving skills directly impact customer satisfaction. Whether assisting with order inquiries, resolving technical issues, or providing post-purchase support, you'll gain invaluable experience in digital commerce while developing transferable career skills. Sutherland invests in your growth through mentorship programs and performance-based advancement pathways.
Our Palayan City operations hub provides modern facilities and a collaborative team culture focused on excellence. You'll work with cutting-edge CRM systems while building relationships with diverse customers across the Philippines. This role is perfect for individuals passionate about technology and service who thrive in fast-paced, goal-oriented settings. With Sutherland's global presence and industry leadership, you'll join thousands of professionals committed to redefining customer service standards.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and live chat for online shopping orders and product information
- Resolve customer complaints and issues with empathy and efficiency while maintaining service level agreements
- Process order modifications, returns, and exchanges using company CRM systems
- Collaborate with logistics and product teams to resolve complex order fulfillment challenges
- Maintain detailed customer interaction records and update account information accurately
- Proactively identify opportunities to improve customer experience workflows
- Adhere to data security protocols and confidentiality standards for all customer interactions
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service experience (e-commerce or call center preferred)
- Excellent verbal and written communication skills in Filipino and English
- Proficient in typing (minimum 25 WPM) and basic computer applications
- Strong problem-solving abilities with customer-focused mindset
- Ability to multitask effectively while maintaining quality service standards
- Flexible availability to work rotational shifts including weekends and holidays
- Positive attitude and willingness to learn new technologies and processes