Deskripsi Pekerjaan
Join Cognizant, a global digital transformation powerhouse, as a Customer Service Representative specializing in Online Streaming Accounts. Based in Quezon City, you'll be the frontline ambassador for our streaming platform, delivering exceptional support to users across the Philippines. This role combines technical troubleshooting with relationship-building to ensure seamless streaming experiences. We offer a competitive monthly salary plus a PHP 25,000 completion bonus upon target achievement. As part of our diverse practice areas, you'll gain exposure to cutting-edge digital solutions while developing skills in customer engagement and problem resolution.
Your impact extends beyond support – you'll contribute to improving our streaming service through user feedback analysis and process optimization. Cognizant invests in your growth through continuous training programs and career advancement opportunities. Join our dynamic team where your passion for technology and customer satisfaction can thrive.
Tanggung Jawab
- Handle inbound/outbound customer inquiries regarding streaming account access, billing, and technical issues
- Diagnose and resolve account-related problems including login failures, subscription management, and playback errors
- Provide clear guidance on streaming platform features, parental controls, and device compatibility
- Document interactions and resolutions accurately in CRM systems
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Collaborate with technical teams to escalate complex issues
- Identify trends in customer feedback to improve service quality
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in BPO/call center environment
- Strong proficiency in English and Filipino communication
- Basic technical troubleshooting skills for digital platforms
- Ability to navigate multiple systems simultaneously
- Empathetic approach with conflict resolution abilities
- Willingness to work flexible shifts including weekends
- Proficient in Microsoft Office applications