Deskripsi Pekerjaan
Are you passionate about helping others and providing top-notch support? Nezda Technologies is looking for dedicated and enthusiastic individuals to join our team as Customer Service Representatives. Located in the vibrant Mall of Asia complex in Pasay City, this role offers a fantastic opportunity to build a rewarding career in a global company that values your growth and success.
Nezda Technologies is a leading provider of outsourcing solutions, partnering with top global brands to deliver exceptional customer experiences. We are expanding our team and seeking highly motivated individuals who are eager to learn and make an impact. Our comprehensive training program ensures you have the tools and confidence to succeed. We provide a vibrant work culture, career advancement opportunities, and supportive management invested in your personal and professional growth.
Whether you are a fresh graduate, a career shifter, or looking for a stable job with excellent benefits, we welcome you to apply! As a CSR, you will be the primary point of contact for our customers, handling inquiries with professionalism, empathy, and efficiency. Join Nezda Technologies and start your journey toward a bright future in the BPO industry. With a competitive salary up to ₱32,000 per month plus benefits, this is an opportunity you don’t want to miss!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products, services, and policies to ensure customer satisfaction.
- Resolve customer complaints and issues effectively by identifying the root cause and providing appropriate solutions.
- Document all customer interactions, transactions, comments, and complaints accurately in the company database.
- Escalate complex issues to the appropriate department or team lead when necessary.
- Maintain a high level of product knowledge to better assist customers and identify up-selling opportunities.
- Collaborate with team members and management to improve service quality and operational efficiency.
- Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores and resolution rate.
Kualifikasi
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum). College graduates are welcome to apply.
- Open to applicants with NO prior work experience. Fresh graduates and career shifters are highly encouraged to apply.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and active listening skills.
- Ability to multitask and navigate multiple applications simultaneously.
- Willing to work onsite at the Mall of Asia complex, Pasay City.
- Must be willing to work in shifting schedules, including weekends and holidays.
- Basic computer navigation and typing skills are required.