Deskripsi Pekerjaan
Optum is looking for motivated Customer Service Representatives (CSRs) to join our dynamic team in Makati City. In this role, you will be the first point of contact for our members, delivering top‑notch support and ensuring every interaction is handled with care, professionalism, and efficiency.
You will manage inbound inquiries via phone, email, and chat, quickly identifying the nature of each request and providing accurate information or solutions. By listening actively and demonstrating empathy, you will help customers navigate their concerns, whether it’s billing questions, plan details, or technical support. Your goal is to turn every interaction into a positive experience, contributing to high satisfaction scores and loyalty.
This position offers a competitive salary of ₱18,000–₱20,000 per month, a supportive work environment, and opportunities for professional growth within a leading healthcare organization.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify customer needs and provide accurate information regarding products and services.
- Resolve complaints and issues, escalating when necessary to ensure swift resolution.
- Maintain detailed records of interactions using CRM systems and update customer accounts accurately.
- Meet performance targets for response time, quality, and customer satisfaction.
- Collaborate with team members to improve processes and share best practices.
- Stay updated on company policies, product changes, and healthcare regulations.
Kualifikasi
- High school diploma or equivalent; college degree is a plus.
- Proven experience in a customer service role is advantageous.
- Excellent communication and listening skills in English (both verbal and written).
- Strong problem‑solving abilities and empathy.
- Proficiency in MS Office and familiarity with CRM software.
- Ability to work in a fast‑paced environment and handle high call volumes.
- Willingness to work rotating shifts, including weekends, if required.
- Philippines citizenship or valid work permit.