Deskripsi Pekerjaan
Are you a detail-oriented professional looking to build a career with a global innovation leader? 3M is seeking a dedicated Customer Service Representative specializing in Order Management to join our high-performing team in Bonifacio Global City. In this role, you will act as the primary liaison between our customers and our supply chain, ensuring that the end-to-end order process is handled with precision, efficiency, and excellence.
You will play a critical role in maintaining 3M’s reputation for reliability by managing complex order cycles, resolving discrepancies, and ensuring customer satisfaction through proactive communication. This position offers the opportunity to work in a collaborative environment where process improvement and professional growth are highly valued.
Tanggung Jawab
- Manage the end-to-end order processing lifecycle, from initial inquiry to final delivery.
- Serve as the primary point of contact for clients, providing timely updates and resolutions to order-related queries.
- Coordinate with logistics, warehouse, and finance departments to ensure seamless order fulfillment.
- Identify and resolve order discrepancies, shipping delays, or billing issues promptly.
- Maintain accurate customer account data and documentation within the ERP system.
- Monitor order status reports to proactively communicate potential stock or delivery issues to stakeholders.
- Participate in continuous improvement initiatives to streamline order management workflows.
- Uphold company service standards to ensure high levels of customer satisfaction and retention.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain, or a related field.
- At least 2 years of experience in Order Management, Customer Service, or Supply Chain coordination.
- Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office Suite.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent verbal and written communication skills in English.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
- Strong customer-centric mindset with the ability to handle difficult inquiries professionally.
- Ability to collaborate effectively across cross-functional teams.