Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We are looking for a dedicated and customer-focused Customer Service Representative to join our growing team in Pangasinan. This is a Hybrid role, offering flexibility and the opportunity to work with a world-class organization.
As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and efficiency. At Cognizant, we value innovation, collaboration, and a commitment to excellence—making this the perfect place to build a rewarding career in customer service.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints effectively, ensuring high levels of satisfaction.
- Document all interactions accurately in the CRM system and maintain detailed records.
- Collaborate with team members and other departments to escalate and resolve complex cases.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
- Meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
- Contribute to a positive team environment and participate in continuous improvement initiatives.
Kualifikasi
- At least a high school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, call center, or related field (fresh graduates are welcome to apply).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and common software (e.g., Microsoft Office, CRM tools).
- Ability to work in a hybrid setup and flexible with shifting schedules, including weekends and holidays.
- Resilient, empathetic, and committed to delivering outstanding customer experiences.