Deskripsi Pekerjaan
Join PERSOL as a Frontline Service Officer and become an essential part of Singapore's vibrant transport ecosystem! We're seeking dedicated customer service professionals to assist commuters with payment handling and navigation support. This full-time role offers a stable 5-day work week with the added convenience of company-provided transport.
As a key member of our transport board partnership team, you'll directly impact daily commuter experiences by resolving fare inquiries, processing payments efficiently, and providing clear guidance through Singapore's extensive transit network. This position combines customer service excellence with operational precision in a dynamic environment.
PERSOL values professional growth and offers comprehensive training to ensure your success. With competitive compensation and reliable transport arrangements, this role provides an exceptional opportunity for individuals seeking long-term career stability in customer service while contributing to Singapore's public transport infrastructure.
Tanggung Jawab
- Process commuter fare payments via various methods including cash, EZ-Link, and mobile wallets
- Resolve payment discrepancies and fare-related inquiries with accuracy and empathy
- Provide real-time navigation assistance for Singapore's public transport network
- Maintain transaction records and report payment system anomalies
- Ensure compliance with transport board service standards and policies
- Collaborate with team members to optimize service delivery during peak hours
- Support station operations through general customer service duties as needed
Kualifikasi
- Excellent communication skills in English with ability to clearly explain transport procedures
- Basic numeracy and proficiency in handling cash/electronic transactions
- Customer service mindset with patience and problem-solving abilities
- Ability to work standing for extended periods in a busy station environment
- Strong attention to detail when processing financial transactions
- Reliability and punctuality for fixed shift schedules
- Willingness to undergo transport board certification training