Deskripsi Pekerjaan
Are you looking for a career boost in the BPO industry? EXL Services is currently seeking dedicated and highly motivated Customer Service Representatives to join our elite team at our Alabang, Northgate site. We are opening slots for our Pioneer Collections Account, offering competitive compensation packages of up to 38K.
As a Collections Specialist, you will act as a bridge between the company and our valued customers, providing exceptional support, resolving account concerns, and delivering positive experiences even in challenging situations. We are looking for ambassadors of excellence who possess strong negotiation skills, empathy, and a results-driven mindset. Join a global company that values your growth, offers world-class training, and provides a collaborative work environment where your contributions are recognized and rewarded.
Tanggung Jawab
- Manage outbound and inbound collection calls in a professional, empathetic, and persuasive manner.
- Analyze customer accounts to identify payment issues and provide viable financial solutions.
- Negotiate payment arrangements that align with company policy while maintaining high customer satisfaction.
- Document all customer interactions accurately in the database according to compliance standards.
- Resolve account disputes promptly and escalate complex issues to the appropriate department.
- Meet and exceed daily and monthly key performance indicators (KPIs) related to collections and quality assurance.
- Stay updated on program policies, product information, and industry best practices.
Kualifikasi
- At least 1-2 years of experience in a BPO setting, preferably in a Collections or Financial Services account.
- Excellent verbal and written communication skills in English.
- Strong negotiation, conflict resolution, and active listening skills.
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications and database navigation.
- Willingness to work in a shifting schedule, including nights, weekends, or holidays.
- Must be able to work onsite at Northgate, Alabang.