Deskripsi Pekerjaan
Join PT Terang Solusi Semesta as a Customer Service Representative and become the cornerstone of exceptional travel experiences. In this role, you'll craft seamless journeys for passengers by managing complex bookings, ensuring precise ticketing operations, and delivering personalized care at every touchpoint. We're seeking a passionate communicator who thrives in dynamic environments to resolve inquiries, anticipate needs, and transform customer interactions into lasting loyalty. Our team values proactive problem-solvers who maintain composure under pressure while upholding the highest service standards. This position offers a unique opportunity to grow within Indonesia's travel industry while making tangible impacts on customer satisfaction.
Tanggung Jawab
- Manage end-to-end travel bookings and reservations with meticulous attention to detail
- Process accurate ticketing and documentation for various transportation modes
- Resolve customer inquiries and complaints through multi-channel support (phone, email, chat)
- Collaborate with logistics teams to ensure seamless passenger experiences
- Maintain and update customer databases with interaction history and preferences
- Identify upsell opportunities for additional travel services and products
- Adhere to company SLAs and quality assurance metrics
Kualifikasi
- Minimum 1 year experience in customer service or travel industry support
- Proficiency in Bahasa Indonesia and English (written and verbal)
- Strong problem-solving abilities with conflict resolution skills
- Familiarity with GDS systems or travel booking platforms preferred
- Exceptional communication and active listening capabilities
- Ability to work rotating shifts and adapt to peak travel seasons
- High school diploma; tourism/communication degree advantageous