Deskripsi Pekerjaan
Join EXL Services as a Customer Service Representative and become an ambassador of exceptional support! We're seeking passionate recent graduates to deliver outstanding customer experiences while launching your career in a dynamic environment. This role offers comprehensive training and mentorship, perfect for building foundational skills in communication, problem-solving, and client relationship management. You'll work with diverse clients across various industries, gaining exposure to global customer service standards while contributing to our mission of creating positive interactions. Our supportive team culture and growth opportunities make this an ideal starting point for your professional journey.
Tanggung Jawab
- Deliver exceptional customer service through phone, email, and chat channels
- Resolve customer inquiries and complaints with empathy and efficiency
- Maintain accurate customer records and update account information
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including call handling time and customer satisfaction scores
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge and service techniques
Kualifikasi
- Recent college graduate (any discipline) with no prior BPO experience
- Excellent command of written and spoken English
- Strong problem-solving and interpersonal communication skills
- Ability to thrive in a fast-paced, target-driven environment
- Basic computer literacy with willingness to learn new technologies
- Positive attitude with customer-focused mindset
- Willingness to work flexible schedules including weekends and holidays