Deskripsi Pekerjaan
Join TTEC in Cainta: Shape Exceptional Retail Customer Experiences!
Are you passionate about helping people and eager to kickstart a rewarding career in customer service? TTEC, a global leader in customer experience technology and services, is looking for enthusiastic and customer-focused individuals to join our team in Cainta, Rizal as an Onsite Customer Service Representative for a premier Retail Account. This is your chance to be the voice of a renowned brand, directly impacting customer satisfaction and loyalty.
At TTEC, we believe in unleashing human potential. You'll be part of a vibrant, supportive team where your contributions are valued, and your growth is encouraged. As a Customer Service Representative, you'll report directly to your team leader, playing a pivotal role in ensuring our customers receive world-class support. We offer a competitive salary package of up to PHP 31,000 per month, comprehensive benefits, and a clear path for career advancement within our dynamic BPO environment.
This onsite role in Cainta provides a stable and professional work setting where you can connect with colleagues and thrive. If you're looking for a full-time opportunity to build valuable skills, earn a great income, and contribute to a global success story, apply now! Discover why TTEC is the employer of choice for thousands of talented professionals worldwide.
Tanggung Jawab
- Respond professionally and efficiently to inbound customer inquiries regarding retail products, services, and orders via phone or digital channels.
- Provide accurate information, resolve customer issues, and troubleshoot problems with empathy and a solutions-oriented approach.
- Process customer transactions such as orders, returns, exchanges, and account updates with precision and adherence to company policies.
- Educate customers on product features, promotions, and self-service options to enhance their overall retail experience.
- Maintain detailed and accurate records of customer interactions and transactions in the company's CRM system.
- Achieve individual and team performance targets, including customer satisfaction (CSAT), average handle time (AHT), and quality scores.
- Collaborate with team members and supervisors to continuously improve service delivery and customer outcomes.
- Adhere to all company guidelines, security protocols, and compliance requirements.
Kualifikasi
- High School Diploma or equivalent; college-level education is a plus.
- Previous experience in customer service, call center, or retail environments is advantageous but not strictly required.
- Excellent verbal and written communication skills in English; ability to articulate clearly and concisely.
- Strong active listening skills and a genuine desire to help customers.
- Proficiency in basic computer applications and the ability to navigate multiple systems simultaneously.
- Demonstrated problem-solving abilities and the capacity to handle difficult customer situations with professionalism.
- Ability to work effectively in a fast-paced, target-driven, and dynamic environment.
- Amenable to working onsite in Cainta, Rizal, and flexible with shifting schedules, including weekends and holidays.
- A positive attitude, strong work ethic, and a team player mindset.