Deskripsi Pekerjaan
Are you a recent graduate looking to launch your career in the financial services and retirement planning sector? Empower Enterprise Philippines, Inc. is looking for passionate, articulate, and customer-focused individuals to join our team in Bonifacio Global City as a Customer Service Representative.
In this role, you will be the primary point of contact for our valued Empower IRA customers. You will play a crucial part in helping individuals understand their retirement options and financial health. We provide comprehensive training, making this an ideal stepping stone for fresh graduates eager to develop professional communication skills within a global company.
Join a supportive team where your growth is our priority. If you have a passion for helping others and are looking for a stable career path with a leading organization, we want to hear from you!
Tanggung Jawab
- Manage inbound customer inquiries regarding Individual Retirement Accounts (IRA) with professionalism and empathy.
- Provide accurate and timely information regarding account balances, plan features, and policy guidelines.
- Navigate multiple internal databases efficiently to assist customers with their account management needs.
- Document all customer interactions in the CRM system accurately for quality assurance.
- Collaborate with internal departments to resolve escalated customer concerns or complex account issues.
- Maintain high levels of customer satisfaction by delivering exceptional service consistently.
- Stay updated on retirement industry regulations and company policy changes to provide relevant guidance.
Kualifikasi
- Bachelor’s degree holder in any field (Fresh Graduates are highly encouraged to apply).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a high degree of patience.
- Proficiency in basic computer applications and web navigation.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong customer-centric mindset with a desire to learn about financial services.
- Must be willing to work on-site in Bonifacio Global City, Taguig.