Deskripsi Pekerjaan
Join Concentrix, a global leader in customer experience (CX) solutions, and become part of a dynamic team committed to delivering exceptional service. We are currently seeking dedicated Customer Service Representatives to support our operations at SM Cyberwest in Quezon City.
In this role, you will serve as the frontline ambassador of our client's brand, handling inbound customer inquiries with professionalism and care. Your primary focus will be on resolving customer concerns efficiently while ensuring every interaction leaves a positive impression.
This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy helping others. We offer competitive compensation packages, career growth pathways, and comprehensive training to set you up for success.
Why Concentrix?
- Industry-leading training and development programs
- Performance-based incentives and benefits
- Free Grab ride benefit included
- Career advancement opportunities within the organization
- Supportive team culture and modern work environment
Tanggung Jawab
- Handle inbound customer calls and digital inquiries with empathy and efficiency
- Resolve customer concerns and complaints in accordance with company policies and quality standards
- Process customer transactions, account updates, and information requests accurately
- Maintain detailed and organized documentation of all customer interactions
- Collaborate with team members and supervisors to achieve collective performance targets
- Identify opportunities to enhance customer satisfaction and escalate complex issues appropriately
- Adhere to attendance schedules and maintain consistent work availability
Kualifikasi
- Strong command of written and spoken English with excellent communication skills
- Proven problem-solving abilities and critical thinking approach
- Customer-focused mindset with patience and professionalism
- Willingness to work in a shift-based schedule including weekends and holidays
- At least 18 years old with a high school diploma or college graduate
- Basic computer literacy and familiarity with standard office applications
- Ability to adapt in a dynamic, target-driven environment