Deskripsi Pekerjaan
Are you ready to kickstart your professional journey with a global leader? TTEC is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Cebu. In this vital role, you will serve as the first point of contact for our valued clients, ensuring every interaction leaves a lasting positive impression. You will work closely with a supportive team leader to drive customer satisfaction and contribute directly to the overall success of the team and company goals.
We pride ourselves on fostering a vibrant, inclusive work environment where new talent can thrive. As a representative, you will be the voice of the brand, resolving inquiries, providing solutions, and building rapport with customers. Whether through phone, email, or chat, your ability to communicate clearly and empathetically will be the key to our shared success.
Tanggung Jawab
- Handle inbound and outbound customer calls and inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
- Provide accurate and up-to-date information regarding products, services, and account details.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with the team leader and cross-functional departments to ensure seamless service delivery.
- Identify opportunities to assist customers proactively and suggest relevant solutions.
Kualifikasi
- High school diploma or equivalent; College graduates are highly preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using computer systems and basic CRM software.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Problem-solving mindset with a genuine customer-centric approach.
- Willingness to learn and adapt to new processes and technologies.