Deskripsi Pekerjaan
Concentrix, a global leader in customer experience solutions, is seeking enthusiastic and customer-focused individuals to join our team as a Customer Service Representative for a leading streaming service account. This is an exciting opportunity to work at our UP Ayala site in Quezon City, where you will be part of a dynamic team supporting subscribers of one of the world's most popular streaming platforms.
As a Customer Service Representative, you will be the primary point of contact for subscribers, assisting them with account inquiries, troubleshooting streaming issues, billing concerns, and providing overall exceptional support. You will work in a fast-paced, collaborative environment where your communication skills and problem-solving abilities will shine.
We offer a competitive salary package of up to ₱30,000 per month, plus a free Grab ride for your commute, making your work-life balance more convenient. At Concentrix, we invest in our people through comprehensive training, career advancement opportunities, and a supportive culture that values diversity and innovation.
If you are passionate about delivering outstanding customer service and have a knack for technology, this role is for you. Join us and be part of a team that makes a difference every day.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat regarding streaming service subscriptions, account management, and technical issues.
- Troubleshoot common streaming problems such as buffering, login errors, and device compatibility.
- Process account changes, including plan upgrades, downgrades, and payment updates.
- Educate customers on platform features, content libraries, and troubleshooting steps.
- Document customer interactions accurately in the company's CRM system.
- Meet or exceed key performance indicators (KPIs) such as customer satisfaction, resolution time, and quality scores.
- Collaborate with team members and supervisors to improve processes and customer experience.
- Stay updated on product changes, promotions, and company policies to provide accurate information.
Kualifikasi
- At least a high school diploma or equivalent; college degree is an advantage.
- Previous customer service experience, preferably in a BPO or call center environment.
- Excellent verbal and written communication skills in English.
- Basic technical aptitude and willingness to learn new software and streaming technologies.
- Strong problem-solving skills and ability to handle challenging customer situations with empathy.
- Ability to work in a shifting schedule, including weekends and holidays.
- Comfortable using multiple computer applications simultaneously and typing proficiently.
- Must be willing to work at UP Ayala, Quezon City.