Deskripsi Pekerjaan
Join Synchrony, a leading financial services company, as a Customer Service Representative in our growing team. This position is currently open for application pooling, meaning we're actively gathering qualified candidates for upcoming opportunities within our organization.
As a Customer Service Representative, you'll be at the forefront of delivering exceptional service to our valued customers. Your primary responsibility will be to assist customers through various communication channels, addressing their inquiries, resolving concerns, and ensuring a positive experience with every interaction.
In this role, you'll have the opportunity to develop your professional skills in a dynamic environment while contributing to our mission of providing world-class financial services. You'll work collaboratively with team members, learn about our products and services, and grow your career with a company that values employee development and advancement.
Synchrony offers a supportive work environment where your contributions matter. If you're passionate about helping others and want to be part of a team that makes a difference in customers' financial journeys, we encourage you to apply and join our talent pool.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Provide accurate information about Synchrony's products and services
- Resolve customer concerns and complaints efficiently while maintaining customer satisfaction
- Document customer interactions and update records in the company database
- Meet individual performance targets and contribute to team goals
- Collaborate with colleagues to ensure consistent service delivery
- Identify opportunities to enhance the customer experience
Kualifikasi
- High school diploma or equivalent; college degree is a plus
- Strong communication skills in English (both verbal and written)
- Excellent interpersonal and customer service abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer proficiency and familiarity with MS Office applications
- Willingness to work rotating schedules including weekends and holidays
- Problem-solving skills and a positive, solutions-oriented attitude