Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry? Work Avenue And Business Solutions Incorporated is currently conducting a mass hiring event for our prestigious Tech and Travel accounts based in Clark, Pampanga. We are seeking energetic, customer-focused professionals to join our growing team.
In this role, you will be the voice of our world-class clients, providing exceptional support and troubleshooting solutions. Whether you are a fresh graduate looking for your first corporate experience or an industry veteran seeking a stable and rewarding environment, we have a spot for you. We pride ourselves on offering a collaborative workspace, competitive compensation packages, and clear career progression paths.
Join us today and be part of an organization that values talent, diversity, and innovation. We provide comprehensive training to ensure your success, making this an ideal opportunity for those who are eager to learn and grow within the tech and travel services sectors.
Tanggung Jawab
- Deliver high-quality customer service via phone, email, and chat for Tech and Travel accounts.
- Effectively troubleshoot technical issues or assist with travel bookings and itinerary management.
- Maintain high levels of customer satisfaction by resolving queries promptly and accurately.
- Document all customer interactions in the CRM system with high attention to detail.
- Collaborate with team leads and peers to meet and exceed monthly performance KPIs.
- Stay updated on product knowledge and internal service policies.
- Participate in regular coaching sessions to improve service quality and efficiency.
Kualifikasi
- Open to Fresh Graduates and candidates with prior BPO experience.
- Excellent verbal and written English communication skills.
- Strong problem-solving skills and technical aptitude for Tech accounts.
- Ability to multitask and work in a fast-paced, high-pressure environment.
- Must be willing to work onsite in Clark, Pampanga.
- Flexible with shifting schedules, including weekends and holidays.
- Basic computer proficiency and navigation skills.