Deskripsi Pekerjaan
Are you ready to kickstart your professional journey with one of the world's most admired companies? Accenture is looking for dynamic and motivated individuals to join our team in Mandaluyong City as a Customer Service Representative for our Telco account.
In this role, you will be the primary point of contact for customers, delivering exceptional support and resolving inquiries related to telecommunications services. Whether it’s troubleshooting technical connectivity issues, clarifying billing statements, or recommending the latest service upgrades, your goal is to provide a seamless and positive experience. At Accenture, we don’t just offer a job; we offer a pathway to a global career filled with innovation, continuous learning, and professional development.
Working at Accenture means being part of a diverse and inclusive environment where your contributions are valued. You will have access to world-class training programs, modern facilities, and a supportive team culture that empowers you to reach your full potential. If you are a natural communicator with a passion for helping others, this is the perfect opportunity to build your career in the thriving BPO industry.
Tanggung Jawab
- Handle inbound customer inquiries regarding mobile, internet, and cable services with professionalism and empathy.
- Troubleshoot basic technical issues related to service connectivity and hardware configurations.
- Provide clear and accurate information regarding billing, account status, and service interruptions.
- Educate customers on value-added services and promotions to enhance their telco experience and drive retention.
- Document all customer interactions, resolutions, and follow-up actions accurately in the CRM system.
- Maintain high-performance standards in key metrics such as Quality Assurance, Average Handle Time (AHT), and Customer Satisfaction (CSAT).
- Collaborate with technical support teams and supervisors to resolve complex customer issues efficiently.
Kualifikasi
- At least a Senior High School graduate or completed 2 years in College.
- Excellent verbal and written English communication skills.
- Basic computer literacy and the ability to navigate multiple software applications simultaneously.
- Strong problem-solving skills and the ability to handle stressful situations calmly.
- Willingness to work in a shifting schedule, including graveyard shifts, weekends, and holidays.
- A customer-centric mindset with a strong desire to provide helpful and accurate solutions.
- Previous experience in a call center or customer service environment is a plus but not required.