Deskripsi Pekerjaan
Are you looking for a stable career with one of the world's leading global outsourcing partners? Foundever is hiring Customer Service Representatives for our premier Telco Account in Danao City, Cebu!
We are seeking motivated individuals who are passionate about delivering top-tier service. In this role, you will be the voice of our brand, helping customers navigate their telecommunications services, resolving concerns, and ensuring high levels of customer satisfaction. If you are a problem-solver with excellent communication skills, we want to hear from you!
Why Join Foundever?
- Competitive salary package of up to ₱21,000 monthly.
- Exclusive New Hire Incentives to jumpstart your career.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and leadership development in a diverse, inclusive environment.
- State-of-the-art facility located conveniently in Danao City.
Join our team today and take the next step in your professional journey with a company that values your potential!
Tanggung Jawab
- Handle inbound customer inquiries regarding telecommunication services, billing, and technical troubleshooting.
- Provide accurate and efficient solutions to ensure a positive customer experience.
- Maintain high levels of service quality according to account KPIs and performance standards.
- Document customer interactions clearly and concisely in the internal database.
- Collaborate with team members and supervisors to resolve complex customer issues.
- Identify opportunities to suggest additional services that add value to the customer's plan.
- Adhere to attendance and punctuality policies to ensure team success.
Kualifikasi
- At least a Senior High School graduate or completed at least 2 years in college.
- Strong verbal and written English communication skills.
- Basic computer navigation and typing skills.
- Willing to work in shifting schedules, including weekends and holidays.
- Previous customer service or call center experience is an advantage but not required (Fresh graduates are welcome).
- Ability to multitask and work effectively under pressure.
- A customer-first mindset and a positive attitude.