Deskripsi Pekerjaan
Are you a customer-focused professional looking for a stable career with a global leader in customer experience? TTEC is currently hiring motivated individuals to join our team in Novaliches as a Telco Customer Service Representative. We are offering a competitive package of up to ₱23,000 per month and a highly coveted dayshift schedule, allowing you to maintain a healthy work-life balance.
In this role, you will be the voice of our brand, providing world-class support to our telecommunications clients. You will work closely with your Team Leader to ensure that every customer interaction is handled with empathy, accuracy, and efficiency. Whether you are troubleshooting technical issues or assisting with account inquiries, your contribution will directly impact our overall team success and customer satisfaction goals.
We prioritize your growth and provide a supportive, inclusive environment where your hard work is recognized and rewarded. If you are ready to elevate your career with a company that puts people first, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries via voice and chat with a professional and helpful tone.
- Troubleshoot telecommunications service issues and provide accurate technical resolutions.
- Document customer interactions and account updates clearly in the CRM system.
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction and response time.
- Collaborate with the Team Leader to identify process improvements and share best practices.
- Maintain a deep understanding of company products, services, and policies.
- De-escalate complex situations by employing active listening and effective conflict resolution skills.
Kualifikasi
- At least a Senior High School graduate or completed at least 2 years in college.
- Previous experience in a BPO or customer service environment is an advantage.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to navigate multiple computer applications simultaneously.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and adapt to changing schedules.
- Proven record of reliability and punctuality.