Deskripsi Pekerjaan
Are you looking to jumpstart your career in the BPO industry with a stable, high-growth account? Work Avenue And Business Solutions Incorporated is currently seeking dedicated Customer Service Representatives to join our premier Telco Billing team in Davao City.
In this role, you will act as the primary point of contact for our telecommunications customers, providing world-class support regarding billing inquiries, service modifications, and account management. We pride ourselves on creating a supportive work environment where your growth is prioritized and your contributions are valued. If you possess excellent communication skills and a passion for helping others, we want you on our team!
This is a fantastic opportunity to secure a stable career path with competitive compensation and great benefits. We are hiring urgently, and limited slots are available—apply now to secure your position.
Tanggung Jawab
- Handle inbound customer inquiries regarding telecommunications billing, payments, and plan adjustments.
- Provide accurate information and resolve billing disputes with high professionalism and empathy.
- Navigate multiple internal systems efficiently to update customer accounts and process transactions.
- Meet and exceed key performance indicators (KPIs) including Average Handle Time (AHT) and First Call Resolution (FCR).
- Maintain deep knowledge of current telecom products, services, and billing structures.
- Escalate complex billing issues to the appropriate departments while ensuring a seamless customer experience.
- Adhere to data privacy and security protocols when handling sensitive customer information.
- Contribute to team meetings and process improvement initiatives to enhance service delivery.
Kualifikasi
- At least Senior High School graduate or completed at least 2 years in college.
- Previous experience in a BPO or customer service environment is highly preferred, but fresh graduates are encouraged to apply.
- Strong verbal and written English communication skills.
- Proficiency in navigating computer applications and basic office software.
- Ability to work under pressure and handle difficult customer interactions with patience.
- Flexible and willing to work on shifting schedules, including weekends and holidays.
- Strong problem-solving skills and a high level of attention to detail.
- Must be based in or willing to work in Davao City.