Deskripsi Pekerjaan
Join the world's leading professional services company and kickstart your career with Accenture. We are currently looking for a dedicated and empathetic Customer Service Representative – Telco BPO to join our growing team. In this role, you will serve as the primary point of contact for our clients, delivering exceptional support through various communication channels. You will be instrumental in resolving customer inquiries, troubleshooting technical issues, and ensuring a seamless experience that drives client satisfaction and loyalty.
At Accenture, we value innovation and growth. This position offers a dynamic work environment where you can develop your professional skills while contributing to high-impact projects in the telecommunications sector. If you are passionate about helping others and want to work for a global leader, we encourage you to apply today and become part of our diverse workforce.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and empathy.
- Provide accurate information regarding products, services, and account details to resolve issues efficiently.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and escalate complex issues to the appropriate technical or managerial teams promptly.
- Adhere to all call scripts, quality standards, and KPIs to maintain high service levels.
- Build rapport with customers and proactively identify opportunities to upsell or cross-sell relevant services.
Kualifikasi
- High School Diploma or Bachelor’s Degree in any field.
- Excellent verbal and written communication skills in English.
- Previous experience in a Call Center or Customer Service role is an advantage.
- Strong typing speed (minimum 40-50 wpm).
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Customer-centric attitude with a commitment to service excellence.