Deskripsi Pekerjaan
Are you ready to kickstart an exciting career in the BPO industry?
Concentrix, a global leader in customer experience solutions, is on the hunt for passionate individuals to join our dynamic team. We have multiple openings for Customer Service Representatives specializing in Telecommunications, Financial Services, and Global Ticketing. Work at our premier hub in One Ayala, Makati City — right in the center of the Metro's business district.
We believe in investing in our people. You don't just get a job; you get a career path. With cutting-edge technology and top-tier training, we equip you to dominate your role and move up the ladder fast.
What's in it for you?
- Enjoy a competitive monthly salary package ranging from ₱20,000 to ₱27,000, plus night differential and performance bonuses.
- Comprehensive HMO coverage from day one.
- Paid world-class training and upskilling programs.
- Rapid career growth in a company that promotes from within.
- A fun, diverse, and engaging work environment.
Your mission:
Be the voice of the world's best brands! Handle inbound inquiries, resolve issues efficiently, and ensure every customer interaction is a positive one. Whether it's helping someone connect with a loved one, assisting with a financial transaction, or booking a dream vacation — your work will make a real impact.
Pick your path. Telco, Finance, or Ticketing. The choice is yours. Apply to Concentrix today!
Tanggung Jawab
- Deliver exceptional customer service by handling inbound calls, emails, or chats professionally and empathetically.
- Address inquiries, troubleshoot issues, and provide accurate information for assigned Telco, Finance, or Ticketing accounts.
- Process service requests, transactions, payments, and account updates accurately using CRM systems.
- Document all customer interactions thoroughly in the company database.
- Identify and escalate priority issues to the appropriate internal teams or supervisors.
- Consistently achieve performance metrics related to quality, productivity, and customer satisfaction.
- Maintain comprehensive knowledge of client products, services, and policies through continuous learning.
Kualifikasi
- At least a High School (SHS) or Senior High School graduate. College graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English.
- Must be willing to work full-time onsite in Makati City.
- Flexibility to work in shifting schedules, including nights, weekends, and holidays.
- Strong active listening, problem-solving, and decision-making skills.
- Basic computer navigation skills and ability to multitask.
- No prior BPO experience is required — fresh graduates and career shifters are welcome!
- Open to specializing in Telco, Finance, or Ticketing accounts.