Deskripsi Pekerjaan
Join Work Avenue And Business Solutions Incorporated as a Customer Service Representative for our dynamic telecom account in Cagayan de Oro! This onsite position offers an exceptional opportunity for fresh graduates to launch their careers in customer service. We provide comprehensive training and a supportive environment where you can develop essential communication and problem-solving skills while serving diverse clientele. Our competitive compensation package includes performance-based incentives, career growth opportunities, and a collaborative team culture dedicated to delivering exceptional customer experiences in the telecommunications sector.
As a key member of our customer service team, you'll handle inbound/outbound calls, resolve billing inquiries, troubleshoot technical issues, and maintain detailed customer records. We value your potential and offer flexible scheduling options. No prior experience is required – we're looking for motivated individuals with strong interpersonal skills and a passion for helping others. Apply today to become part of our mission to provide outstanding telecom services across the Philippines!
Tanggung Jawab
- Handle inbound and outbound customer calls for telecom accounts
- Resolve billing inquiries, service issues, and technical complaints
- Process service requests and account modifications
- Document customer interactions in CRM systems
- Meet performance metrics for call handling and resolution time
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through continuous training
- Uphold company standards for customer satisfaction
Kualifikasi
- High School or Senior High School graduate (any strand)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Basic computer literacy and typing proficiency
- Customer-focused mindset with positive attitude
- Willingness to work onsite in Cagayan de Oro
- No prior experience required – fresh graduates welcome
- Ability to work flexible hours including weekends