Deskripsi Pekerjaan
Are you passionate about technology and dedicated to delivering world-class service? Concentrix is looking for highly motivated Customer Service Representatives to join our dynamic team in Makati City. As a global leader in customer engagement, we empower our employees with state-of-the-art tools and comprehensive training programs designed to help you excel in the fast-paced telecommunications industry.
In this role, you will be the voice of our brand, ensuring that our customers stay connected to what matters most. You will handle inquiries, resolve technical issues, and provide empathetic support in a collaborative, supportive environment. If you thrive on problem-solving and enjoy helping people, we want to meet you.
We offer a competitive salary package of up to ₱27,000, plus performance incentives and health benefits. Join a team that values your growth and provides a clear career path in one of the world's most stable and innovative sectors.
Tanggung Jawab
- Provide exceptional customer service via phone, email, and chat for a major telecommunications account.
- Troubleshoot and resolve customer technical issues regarding connectivity and service plans.
- Educate customers on new product features, service updates, and promotional offers.
- Document customer interactions accurately in our CRM system.
- Meet and exceed individual and team performance metrics, including Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
- Collaborate with internal departments to escalate complex service issues and ensure swift resolution.
- Maintain a deep understanding of telecommunications products and services to provide accurate information.
Kualifikasi
- Educational attainment: At least a Senior High School Graduate or completed at least 2 years in College.
- Prior experience in a BPO, customer service, or technical support role is a significant advantage.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills with a technical aptitude.
- Ability to work in a fast-paced, high-pressure environment.
- Flexible and willing to work on shifting schedules, including weekends and holidays.
- Positive attitude with a strong commitment to delivering excellent customer experience.