Deskripsi Pekerjaan
Join Concentrix's dynamic telecommunications team in Alabang and unlock your career potential! We're seeking passionate Customer Service Representatives to deliver exceptional support for leading telecom clients. This full-time opportunity offers competitive compensation (₱20,000–₱27,000/month), comprehensive training, and a collaborative environment where your voice matters. As a key member of our Alabang-based team, you'll resolve complex customer inquiries, troubleshoot technical issues, and build lasting relationships. Concentrix invests in your growth through continuous learning programs and career advancement pathways. Enjoy modern facilities, performance-based incentives, and a culture that celebrates achievement. Apply now to become part of an award-winning BPO that values innovation and employee satisfaction.
Tanggung Jawab
- Handle inbound/outbound customer calls for telecommunications services
- Resolve billing, technical, and account-related inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Meet/exceed key performance metrics (call handling time, first-contact resolution)
- Collaborate with technical support teams to resolve complex service issues
- Adhere to regulatory compliance and data security protocols
- Participate in ongoing product training to maintain service expertise
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- 6 months+ customer service or call center experience
- Excellent verbal communication in English and Tagalog
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with multitasking skills
- Ability to work flexible schedules including weekends
- Positive attitude and resilience in fast-paced environments
- Willingness to undergo background checks and drug testing