Deskripsi Pekerjaan
Are you a problem-solver with a passion for helping people navigate the world? Cognizant is looking for a dedicated Customer Service Representative - Traffic Navigation to join our elite team in Taguig City. As a global leader in professional services, we provide the infrastructure and innovative solutions that power the world’s most recognizable brands. In this role, you will be the voice behind seamless journeys, assisting users with real-time navigation inquiries, traffic reports, and technical troubleshooting to ensure they reach their destinations efficiently.
We are seeking high-energy individuals who thrive in a fast-paced environment and are committed to delivering world-class service. At Cognizant, we value your professional growth and provide a collaborative culture where your contributions directly impact user experience on a global scale.
Tanggung Jawab
- Provide real-time navigation assistance and traffic updates to users via chat, email, or voice channels.
- Troubleshoot technical issues related to map data, GPS connectivity, and application functionality.
- Analyze traffic flow patterns to provide accurate information and alternative routing suggestions.
- Maintain high levels of customer satisfaction by providing empathetic, accurate, and timely resolutions.
- Document customer interactions and feedback systematically for internal process improvements.
- Collaborate with cross-functional teams to escalate complex navigation or data inaccuracies.
- Adhere to strict service level agreements (SLAs) regarding response times and call quality.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree is a plus.
- Minimum of 6 months to 1 year of experience in a BPO or customer service environment.
- Excellent communication skills in English, both verbal and written.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Geographical knowledge and a keen sense of direction are highly preferred.
- Ability to work in shifting schedules, including weekends and holidays.
- Problem-solving mindset with the ability to remain calm under pressure.
- Proven ability to adapt to new technologies and navigation platforms quickly.