Deskripsi Pekerjaan
Join Cognizant, a global leader in digital transformation and innovative business solutions. We are currently seeking a dynamic and detail-oriented Customer Service Representative specializing in Traffic Navigation to join our high-performing team in Taguig City.
In this role, you will be the frontline expert helping users navigate complex traffic systems and real-time mapping challenges. You will provide critical support to ensure a seamless experience for global users, utilizing your problem-solving skills to troubleshoot navigation data and improve end-user satisfaction. If you are tech-savvy, passionate about mapping technology, and thrive in a fast-paced environment, Cognizant offers the perfect platform to accelerate your career.
At Cognizant, we foster a culture of continuous learning and professional development. You will be supported by industry-leading training, world-class facilities, and a collaborative team that values excellence and innovation. Embark on a rewarding career journey with us today.
Tanggung Jawab
- Monitor and analyze real-time traffic data to provide accurate navigation assistance to users.
- Respond to customer inquiries via chat, email, or phone regarding routing errors and map discrepancies.
- Perform quality assurance checks on geographic data to maintain platform reliability.
- Collaborate with cross-functional teams to resolve complex navigation technical issues.
- Maintain high standards of service excellence while meeting key performance indicators (KPIs).
- Update internal documentation and knowledge bases based on recurring user feedback.
- Execute proactive troubleshooting steps to minimize potential traffic congestion concerns for end-users.
Kualifikasi
- Educational attainment of at least 2 years in college or a Bachelor's degree in any field.
- Proven experience in a customer service, BPO, or technical support environment.
- Strong command of English, both verbal and written.
- Proficiency in using GPS-based applications, digital mapping tools, or navigation software.
- Exceptional analytical, problem-solving, and time-management skills.
- Ability to adapt to rotating shifts, including weekends and holidays.
- Must be tech-savvy with the ability to navigate multiple software applications simultaneously.