Deskripsi Pekerjaan
dnata Airport Services is a leading provider of ground handling services at Clark International Airport. We are currently seeking a highly motivated Customer Service Representative to join our dynamic team at Clark Freeport Zone, Pampanga. In this pivotal role, you will serve as the first point of contact for travelers, ensuring they receive a seamless, professional, and efficient experience from check-in to departure.
Our team is dedicated to operational excellence and passenger satisfaction. As part of the dnata family, you will work in a fast-paced environment where your ability to communicate clearly and resolve issues effectively will directly impact the customer journey. We are looking for individuals who are passionate about customer service and eager to contribute to the aviation industry.
If you are ready to advance your career with a global leader in airport services, we encourage you to apply today.
Tanggung Jawab
- Assist travelers with check-in procedures, baggage handling, and boarding processes efficiently.
- Provide accurate flight information and resolve passenger inquiries and complaints promptly.
- Maintain a high level of professionalism and courtesy while interacting with diverse passengers.
- Collaborate closely with airport operations and other departments to ensure safety and efficiency.
- Handle special requests, such as mobility assistance, with care and attention to detail.
- Adhere strictly to all safety protocols, company policies, and regulatory standards.
- Update customer records and transaction details accurately in the internal system.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in Hospitality, Tourism, or Business is preferred.
- Previous experience in customer service or the travel industry is an advantage.
- Strong verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, holidays, and night shifts.
- Basic computer literacy and familiarity with CRM or check-in software systems.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A positive attitude and a genuine commitment to customer satisfaction.