Deskripsi Pekerjaan
Are you a travel enthusiast with a knack for navigating Global Distribution Systems? TTEC is looking for dynamic and experienced Travel Account Specialists to join our growing team in Cainta, Rizal. In this role, you won't just be answering calls; you will be the primary architect of seamless travel experiences for customers worldwide.
As a key member of our travel division, you will report directly to a Team Leader who is committed to your professional growth. You will leverage your technical expertise in GDS platforms to manage complex bookings, resolve itinerary conflicts, and provide world-class service that keeps travelers coming back. TTEC offers a collaborative environment where your contributions directly impact the success of the customer journey and our global operations.
We offer a competitive salary package of up to 27,000 PHP, comprehensive benefits, and a clear career path in the thriving BPO and travel industry. If you are ready to take your career to new heights and work with one of the most respected names in customer experience, we want to hear from you!
Tanggung Jawab
- Accurately book and manage international and domestic flight reservations, hotel accommodations, and car rentals using GDS platforms.
- Provide expert-level customer support regarding itinerary changes, cancellations, and complex travel inquiries.
- Execute ticket re-issuances and process refunds in strict accordance with airline and industry policies.
- Collaborate with Team Leaders to achieve and exceed individual and team KPIs, focusing on Quality Assurance and Customer Satisfaction (CSAT).
- Proactively identify and resolve potential travel disruptions to ensure a smooth journey for every customer.
- Document all interactions and transactions accurately within the CRM and internal tracking systems.
Kualifikasi
- Mandatory proficiency and hands-on experience with GDS platforms such as Amadeus, Sabre, or Galileo.
- At least 6 months to 1 year of experience in a Travel-specific BPO account or a travel agency environment.
- Excellent verbal and written English communication skills with a focus on professional empathy.
- Strong problem-solving abilities and the capacity to handle high-pressure situations effectively.
- Completed at least 2 years of College or a Senior High School graduate.
- Amenable to working on shifting schedules, including graveyard shifts, weekends, and holidays in Cainta, Rizal.