Deskripsi Pekerjaan
Join Concentrix and transform your career with an exceptional compensation package! We're seeking dedicated Customer Service Representatives in Quezon City to deliver world-class support. Enjoy competitive monthly salaries up to ₱26,000 plus performance incentives worth ₱35,000 annually. As a global leader in customer experience management, we provide comprehensive training and career growth opportunities in a dynamic work environment. Perfect for professionals seeking financial stability with uncapped earning potential through our incentive structure.
Your role will involve resolving customer inquiries, ensuring satisfaction, and maintaining positive client relationships. We offer flexible scheduling, modern facilities, and a supportive team culture. Whether you're an experienced professional or starting your career, Concentrix equips you with the tools and skills to succeed. Apply now to join our mission of delivering exceptional service while building a rewarding future.
Tanggung Jawab
- Handle inbound/outbound customer calls and digital communications
- Resolve product/service inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex cases
- Adhere to company policies and compliance standards
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service/call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency in basic computer applications
- Willingness to work flexible schedules including weekends
- Ability to thrive in a fast-paced environment