Deskripsi Pekerjaan
Are you looking to kickstart your career with a leading industry player? Nezda Technologies is currently seeking a highly motivated Customer Service Representative to join our dynamic team in Cagayan de Oro. This role is perfect for professionals who are passionate about delivering exceptional customer experiences and are eager to work in a fast-paced, virtual process environment.
As a key member of our team, you will serve as the primary point of contact for our valued clients, resolving inquiries with professionalism and empathy. We offer a competitive salary package of up to ₱21,000 per month and an attractive relocation package to support your transition. If you are ready to grow your career, develop your communication skills, and work with a company that values its employees, we invite you to apply today.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat with professionalism.
- Provide accurate and efficient information regarding company products and services.
- Resolve customer complaints by identifying issues and providing creative solutions.
- Maintain high levels of customer satisfaction through proactive and helpful interactions.
- Document all customer interactions in the CRM system accurately and concisely.
- Collaborate with internal departments to escalate complex issues when necessary.
- Meet and exceed individual and team performance metrics, including call handling and resolution time.
Kualifikasi
- High school diploma or equivalent; college degree is an advantage.
- Strong verbal and written communication skills in English.
- Previous experience in a BPO or customer service environment is preferred.
- Proficient in using computer applications and navigating multiple software tools simultaneously.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Must be willing to relocate to Cagayan de Oro or currently reside in the area.
- Exceptional problem-solving skills and a positive, solution-oriented mindset.