Deskripsi Pekerjaan
Join Teleperformance, a global leader in outsourced customer experience management, as a Customer Service Representative in our innovative virtual processing environment. This unique opportunity eliminates traditional barriers with NO mock calls and NO Versant testing, allowing you to focus on delivering exceptional service from the comfort of your home. Enjoy competitive compensation starting at ₱24,000 monthly with potential for increases, plus the flexibility of remote work. Our fast-hiring process means you can start your career journey quickly while supporting diverse clients across various industries. As part of our dynamic team, you'll gain valuable experience in digital customer interaction while working with a company committed to employee growth and development.
Tanggung Jawab
- Resolve customer inquiries via multiple digital channels (chat, email, phone)
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure consistent service delivery
- Adhere to company protocols and quality standards
- Identify opportunities to improve customer experience processes
- Utilize CRM systems to manage customer data effectively
- Meet key performance indicators (KPIs) for response time and resolution
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Fluent in English with excellent verbal/written communication skills
- Proficient in basic computer applications and internet navigation
- Ability to work independently in a virtual setting
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience is advantageous
- Reliable internet connection and quiet workspace