Deskripsi Pekerjaan
Are you ready to kickstart your career with a global leader in customer experience? TTEC Iloilo is looking for passionate and driven individuals to join our growing team as a Voice Account Customer Service Representative. In this role, you will be the voice of our brand, providing exceptional support and contributing to our commitment to excellence.
We provide a supportive, collaborative environment where your growth is our priority. You will report directly to a dedicated team leader who will mentor you as you navigate customer inquiries, solve problems, and build meaningful connections. If you thrive in a fast-paced environment and have a heart for service, TTEC is the perfect place to build your professional foundation.
Join a team that values your input and celebrates your success. Apply now and be part of a company that is redefining the future of customer experience in Iloilo.
Tanggung Jawab
- Handle incoming customer inquiries via voice channels with professionalism and empathy.
- Resolve customer concerns efficiently to ensure high levels of satisfaction and retention.
- Document customer interactions accurately in our internal CRM systems.
- Collaborate with team members and report to the Team Leader to achieve collective KPIs.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Contribute to a positive team culture by sharing best practices and feedback.
- Adhere to attendance and quality standards as set by the project requirements.
Kualifikasi
- At least a Senior High School graduate or completed at least 2 years in college.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving skills and a proactive approach to challenges.
- Ability to multitask and navigate multiple computer systems simultaneously.
- Customer-oriented mindset with a passion for helping others.
- Ability to work in a shifting schedule, including weekends and holidays if required.
- Previous experience in a BPO or call center environment is an advantage but not required.