Deskripsi Pekerjaan
Join Accenture's exclusive one-day hiring event and kickstart your career in customer service! We're seeking passionate Customer Service Representatives to join our dynamic voice account team in Taguig. As a CSR, you'll be the frontline of our client operations, delivering exceptional support through inbound/outbound calls while resolving inquiries with empathy and efficiency. This role offers comprehensive training, competitive compensation, and opportunities for career advancement within a global leader in professional services. Perfect for graduates and career changers looking to build their customer service expertise.
Accenture provides a collaborative environment where your contributions matter. You'll work with cutting-edge technologies while developing critical skills in communication, problem-solving, and client relationship management. Our Taguig office offers modern facilities and a supportive culture designed to help you thrive. Don't miss this limited-time opportunity to join a company that invests in its people and fosters professional growth.
Tanggung Jawab
- Handle inbound/outbound calls to provide comprehensive customer support
- Resolve customer inquiries and issues using established protocols
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to ensure consistent service delivery
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent verbal communication skills in English and Tagalog
- Basic computer literacy and typing proficiency
- Customer service orientation with problem-solving mindset
- Ability to work in fast-paced, target-driven environment
- Willingness to work flexible schedules including weekends
- Positive attitude and resilience under pressure