Deskripsi Pekerjaan
Join STACKph as a Customer Service Representative and become an integral part of our dynamic virtual team! We're seeking passionate individuals to deliver exceptional customer experiences across multiple channels including voice, chat, and email. Enjoy the flexibility of remote work while earning a competitive salary with comprehensive benefits including health insurance and clear career advancement paths.
At STACKph, we foster a supportive team culture that values collaboration and professional growth. This role offers the perfect opportunity to develop your communication and problem-solving skills while making a real impact on customer satisfaction. We provide ongoing training and resources to help you thrive in a fast-paced digital environment.
Tanggung Jawab
- Handle customer inquiries via voice calls, live chat, and email channels
- Resolve customer issues promptly with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet performance metrics for response time and resolution rate
- Collaborate with team members to improve service quality
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Excellent communication skills in English and Filipino
- Proficient in using computers and digital tools
- Ability to multitask in a fast-paced virtual environment
- Strong problem-solving and conflict resolution abilities