Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in a dynamic telecommunications environment? Duta Generasi Mandiri is currently seeking a highly motivated Customer Service Representative to join our team at the XL Center in Bali. As the face of our brand, you will play a crucial role in ensuring that our customers receive world-class support and solutions tailored to their mobile and digital needs.
In this role, you will be responsible for managing customer inquiries, troubleshooting service issues, and promoting our latest product offerings. We are looking for an individual who thrives in a fast-paced retail/service setting and possesses the ability to remain calm and professional under pressure. If you have a knack for problem-solving and a genuine desire to help others, we want to hear from you!
Tanggung Jawab
- Provide exceptional front-line support to customers visiting the XL Center.
- Handle customer complaints and service inquiries with professionalism and empathy.
- Process new SIM card registrations, data plan activations, and account upgrades.
- Educate customers on current promotions, data packages, and value-added services.
- Perform basic troubleshooting for mobile connectivity and device settings.
- Maintain accurate records of customer interactions and service requests in the CRM system.
- Ensure the service center environment remains organized and welcoming to all guests.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma or Bachelor’s degree is a plus.
- Previous experience in customer service, retail, or a call center environment is preferred.
- Excellent communication skills, both verbal and written, in Indonesian and basic English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in basic computer applications and digital tools.
- Ability to work in a shifting schedule, including weekends and public holidays.
- A friendly, energetic, and professional demeanor with a focus on service excellence.