Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Duta Generasi Mandiri is currently seeking a dedicated and professional Customer Service Representative to join our XLSmart team in Pematangsiantar. In this role, you will be the primary point of contact for our customers, ensuring that their inquiries are handled with care, efficiency, and a solution-oriented mindset.
As an XLSmart Customer Service Representative, you will represent a leading telecommunications brand, helping users navigate products, resolve technical issues, and provide information that drives satisfaction. We are looking for individuals who are not just problem solvers, but also brand ambassadors who can maintain the company's high standards of service excellence in a fast-paced environment.
This position offers a competitive salary and the opportunity to grow your professional skills in one of the most dynamic industries in Indonesia. If you are empathetic, articulate, and ready to make a difference in every customer interaction, we want to hear from you!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
- Provide accurate information regarding XLSmart products, services, and promotional programs.
- Troubleshoot and resolve basic technical issues related to customer accounts and services.
- Maintain high levels of customer satisfaction by providing personalized and empathetic support.
- Document customer interactions and feedback accurately in the internal database management system.
- Escalate complex issues to the appropriate department while ensuring follow-up with the customer.
- Participate in regular team briefings and training sessions to stay updated on service protocols.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent in any field.
- Previous experience in a customer service, call center, or retail environment is highly preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong computer literacy and ability to navigate multiple software applications simultaneously.
- Demonstrated patience, active listening skills, and ability to handle difficult situations calmly.
- Willingness to work in rotating shifts, including weekends and public holidays if required.
- Strong commitment to hitting individual and team-based KPIs.