Deskripsi Pekerjaan
Join our dynamic customer support team as a Customer Service Representative and become the voice of our brand! We're seeking compassionate and tech-savvy professionals to deliver exceptional experiences across multiple channels. In this role, you'll handle inquiries via phone calls, Viber, Gmail, Messenger, and in-person walk-ins, ensuring every customer interaction is positive and productive.
We offer a competitive base salary plus performance incentives that reward your dedication to customer satisfaction. This is an excellent opportunity to develop your communication skills while working in a fast-paced retail environment. If you thrive on problem-solving and enjoy making a tangible difference in customers' lives, we encourage you to apply and grow with us!
Tanggung Jawab
- Respond to customer inquiries through phone, Viber, email, Messenger, and walk-in channels
- Resolve customer issues efficiently with empathy and professionalism
- Process transactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Proactively identify opportunities to enhance customer experiences
- Assist with product inquiries and promotional information
Kualifikasi
- High school diploma or equivalent qualification required
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution skills
- Proficiency with digital communication tools (Viber, Gmail, Messenger)
- Previous customer service experience preferred
- Ability to multitask in a fast-paced environment
- Positive attitude and patience when handling customer concerns
- Basic computer literacy and data entry skills