Deskripsi Pekerjaan
Join our dynamic team at Mitra Global Holiday as a Customer Service Reservation Specialist! We are seeking enthusiastic and customer-focused individuals to handle reservation inquiries, manage bookings, and provide exceptional service to our global clientele. As a key member of our hospitality team, you will be the first point of contact for customers looking to experience the beauty of Bali and beyond.
In this role, you will have the opportunity to develop your communication skills while working with diverse partners from around the world. We offer flexible work schedules to accommodate your lifestyle, allowing you to thrive in a fast-paced environment. If you're passionate about travel and enjoy helping others create memorable experiences, this is the perfect opportunity for you.
Mitra Global Holiday is committed to providing a supportive work environment where you can grow both personally and professionally. We value teamwork, excellence, and innovation, and we're looking for individuals who share these values to join our growing team.
Tanggung Jawab
- Handle customer inquiries regarding reservations, bookings, and travel packages
- Process and confirm reservations for accommodations, tours, and transportation services
- Communicate effectively with global partners to ensure seamless coordination
- Maintain accurate records of all customer interactions and transactions
- Provide exceptional customer service to ensure satisfaction and loyalty
- Collaborate with the operations team to resolve any issues or special requests
- Work flexible shifts including weekends and holidays as needed
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Previous experience in customer service, hospitality, or travel industry
- Excellent communication skills in both written and spoken English and Bahasa Indonesia
- Strong problem-solving abilities and attention to detail
- Ability to work under pressure and manage multiple tasks simultaneously
- Proficient with reservation systems and office software
- Positive attitude and willingness to learn