Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality experiences? PT Tirta Surya Lestari is seeking a dedicated and professional Customer Service & Reservation Specialist to join our dynamic team in the heart of Bali. In this role, you will be the first point of contact for our valued guests, ensuring every interaction reflects our commitment to service excellence.
As a key member of our operations, you will manage reservation inquiries, provide detailed information about our services, and resolve guest concerns with empathy and efficiency. We are looking for an individual who thrives in a fast-paced environment and possesses strong communication skills to uphold our brand reputation. If you are a hospitality enthusiast with a flair for problem-solving and a desire to grow your career in a professional environment, we want to hear from you.
Tanggung Jawab
- Handle inbound inquiries via phone, email, and social media with professionalism and a friendly demeanor.
- Manage end-to-end reservation processes, ensuring accuracy in bookings and scheduling.
- Provide comprehensive information regarding service offerings, pricing, and availability to potential and current guests.
- Maintain a high standard of guest satisfaction by addressing and resolving concerns promptly.
- Coordinate with internal departments to ensure seamless guest arrivals and service delivery.
- Maintain accurate and up-to-date guest records within our reservation management systems.
- Act as a brand ambassador, promoting our services and ensuring a positive guest journey from start to finish.
Kualifikasi
- Minimum High School Diploma or equivalent; Hospitality or Tourism degree is a plus.
- Proven experience in a customer service, hospitality, or front-office role.
- Strong command of English, both written and verbal, is mandatory.
- Exceptional interpersonal skills with the ability to handle diverse guest profiles.
- Proficiency in computer applications and reservation management software.
- Highly organized, detail-oriented, and able to multitask in a busy environment.
- Ability to work professionally and maintain a positive attitude under pressure.
- Willingness to work flexible hours, including weekends or public holidays if required.