Deskripsi Pekerjaan
Are you a customer-focused professional looking to advance your career with a reputable organization? Armstrong Industrial Corporation is seeking a dynamic Customer Service & Sales Admin Executive to join our team in Kota Damansara. In this dual-function role, you will be the backbone of our administrative operations and the friendly voice representing our brand to our Mandarin-speaking clientele.
We are looking for an organized multitasker who excels in bridging the gap between sales support and client satisfaction. You will play a vital role in processing orders, maintaining accurate database records, and ensuring that our customers receive timely, professional, and helpful support. If you are passionate about providing excellent service and thrive in an office environment that values efficiency and growth, we would love to hear from you.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with a focus on delivering high-quality service.
- Process sales orders accurately and manage documentation to ensure seamless operational flow.
- Maintain and update customer databases, ensuring all records are current and compliant with company policy.
- Prepare sales reports and administrative documentation to support the sales team’s daily objectives.
- Coordinate with internal departments to track order status and address delivery or service-related issues promptly.
- Assist in the preparation of quotations, invoices, and necessary shipping or trade documentation.
- Resolve customer complaints with a professional, solution-oriented approach.
Kualifikasi
- Proficiency in Mandarin (written and spoken) is mandatory to effectively communicate with our target clientele.
- Minimum Diploma in Business Administration, Marketing, or a related field.
- At least 1-2 years of experience in customer service, sales administration, or office operations.
- Strong computer literacy, specifically with MS Office Suite (Word, Excel, Outlook).
- Excellent communication skills with the ability to handle pressure in a fast-paced environment.
- Highly organized, meticulous with numbers, and capable of managing time-sensitive tasks.
- A proactive attitude with a strong desire to learn and contribute to team targets.