Deskripsi Pekerjaan
Are you a dedicated problem solver with a passion for delivering exceptional customer experiences? TDCX is seeking a talented Customer Service Specialist to join our dynamic team in Malaysia. In this pivotal role, you will act as the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally.
We are looking for individuals who can identify customer needs and research existing issues to provide strategic solutions. You will be working in a fast-paced environment where your ability to communicate clearly and empathetically will make a significant impact on client satisfaction. As part of TDCX, you will have the opportunity to work with top-tier clients in various industries, honing your skills in a global setting.
Our company culture values collaboration, innovation, and continuous improvement. We provide comprehensive training and development programs to help you grow your career. If you are ready to take the next step in your customer service career and thrive in a supportive remote environment, apply today!
Tanggung Jawab
- Handle inbound and outbound customer calls and emails with a high degree of professionalism.
- Resolve customer complaints and issues by identifying the root cause and providing strategic solutions.
- Maintain accurate and up-to-date records of all customer interactions and transactions in the CRM system.
- Identify customer needs and recommend appropriate products or services to enhance satisfaction.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Escalate complex issues to supervisors or technical teams when necessary.
- Provide feedback on common customer inquiries and process improvements to management.
Kualifikasi
- Minimum of 1-2 years of experience in customer service or call center operations.
- Strong verbal and written communication skills in English.
- Ability to work in a fast-paced, remote environment and adapt to changing schedules.
- Proficiency in using CRM software, Microsoft Office Suite, and computer applications.
- High level of patience, empathy, and problem-solving abilities.
- Ability to multitask and manage time effectively while handling multiple inquiries.
- Candidate must be willing to work in shifts, including weekends and public holidays.