Deskripsi Pekerjaan
Are you a passionate communicator with a knack for problem-solving? Staffinc Group is currently seeking a dedicated Customer Service Specialist to join our dynamic team in Semarang. In this role, you will be the primary point of contact for clients navigating complex accommodation and transportation logistics, ensuring every interaction is seamless, professional, and efficient.
We pride ourselves on fostering a collaborative environment where team members are encouraged to innovate and grow. As a key member of our service department, you will play a vital role in upholding our reputation for excellence by delivering high-quality support and actively participating in team activities to drive collective success. If you are organized, resilient, and thrive in a fast-paced environment, we would love to hear from you.
Tanggung Jawab
- Manage inbound and outbound customer inquiries regarding accommodation bookings and transportation arrangements.
- Provide real-time assistance and solutions to resolve service-related challenges effectively.
- Maintain accurate records of customer interactions and service resolutions in our CRM system.
- Collaborate with internal departments to streamline operational processes and improve service delivery.
- Actively participate in regular team meetings, training sessions, and group activities to enhance collective performance.
- Ensure compliance with company quality standards and service level agreements (SLAs).
- Assist in the onboarding and training of new team members as required by management.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma or Bachelor's degree is a plus.
- Previous experience in customer service, hospitality, or travel industry is highly preferred.
- Strong interpersonal skills with the ability to communicate effectively in both written and spoken Indonesian.
- Proven ability to work in a target-driven environment and manage time efficiently.
- Proficiency in basic computer applications and digital communication tools.
- High level of empathy, patience, and a professional demeanor when dealing with complex queries.
- Willingness to work flexible hours and participate in team-building activities.